In Kentwood, Louisiana, bottled water delivery company Kentwood Springs was established in 1963. Residential and commercial customers in the Gulf States region, which consists of Louisiana, Alabama, Mississippi, and Florida, can use their delivery service. Through its sibling company, Primo Water, Kentwood Springs rents out water dispensers for use in residences and businesses. The parent business DS Services owns both businesses. Through recycling initiatives, water management, in-kind donations, and assistance to communities in need, Kentwood Springs promotes environmental and social responsibility.
Delivery periods are staggered every two weeks. Water bottles in sizes of 3 and 5 gal. are available for use with rental dispensers. Water options for the client include spring, distilled, fluoridated, and artisanal. Additionally, Kentwood Springs provides delivery for case packs of bottled water, name-brand sparkling waters, tea, coffee, and chocolate. In addition, they provide monthly water dispenser cleaning services for $59.99.
Customers use a credit card or debit card to set up auto-pay in order to subscribe to the service. For residential clients, the parent firm, DS Services, may run a credit check and places a $50 authorization hold on the card. You can open a new account on the business website or by calling 866-407-7873. A service representative will come out to set up the dispenser, go over operating procedures, and go over where empty bottles will be put for pickup after the account has been set up. The first service call requires the presence of an adult (18 years or older).
Prices vary depending on the type of water, type of dispenser, and any additional add-on goods chosen by the consumer. They also grant a $25.00 credit to both the existing customer and the referral’s account through their Refer a Friend program.
Full account management, such as modifying pre-set delivery dates, managing the products scheduled for delivery, managing the payment method, etc., is available online from Kentwood Springs. The additional methods listed below can be used to cancel service if a customer decides they no longer require Kentwood Springs or Primo Water.
Kentwood Springs CANCEL GUIDES
Get together the following account information:
First Name
Last Name
Phone Number
Email Address
Username
Password
Billing Address
City
State/Province/Region
ZIP/Postal Code
Country
Reason for Cancellation
Last 4 Digits of Card
Date of Last Charge
Amount of Last Charge
Phone (Live Agent)
Follow these steps:
Pick up your phone and call 1-866-407-7873
Tell the representative that you’d like to cancel
Ask the representative for a receipt, email, or confirmation number
If you’re unsure, ask if you’re going to be charged again
It’s important to keep the info about your cancellation, just in case!
