Hotels.com

Hotels.com is an online booking site. The platform is an affiliate of Expedia.com. The agency lists properties from a variety of international chains, resorts, bed and breakfasts, and other vacation sites. It currently offers packages from more than 325,000 hotels in 19,000 locations.

The company started in 1991. It opened under the name Hotel Reservations Network. Expedia.com acquired the company in 2002. Today, the corporation has 85 websites in 34 languages.

Here are the steps to cancel your Hotels.com account.

To get started canceling your Hotels.com account, you will need:

• Your full name.
• The first six or last four digits of your credit card number.
• Your itinerary number.
• Your e-mail address.
• The booking name of the hotel, airliner, or cruise line.

Steps to Cancel

How to Cancel A Booking With Hotels.com

Via Online

1. Log in to your online Hotels.com account.
2. Click on “Manage your Bookings.”
3. Select the booking you wish to cancel.
4. Choose “Cancel Your Room.”
5. You will receive confirmation within 24 hours.

 

Via Phone

1. Call 1-888-734-8503.
2. Ask to talk to a customer service agent.
3. Ask to cancel your account.

 

If you booked a listing without a Hotels.com account

Via Online

1. Complete the “Find Your Bookings” form.
2. Click the “Cancel Room” link.
3. Select the booking you wish to cancel.
4. You’ll receive an email confirmation.

Pro-Tip: If the Cancel Room option doesn’t appear, please call Hotels.com for assistance.

Note: Any secret prices that appear on Hotels.com fall under the same cancellation policies as other bookings.

Cancellation Policy: Hotels.com does not charge customers a cancellation fee, however, the hotel may charge customers to change a booking or cancel. Please check the hotel’s policy in the email that Hotels.com sends you.

 

To cancel, change, or rebook a flight:

Via Online

1. Visit https://service.hotels.com/en-us/#/article/12056.
2. Select “Cancel or Change Your Booking.”
3. Fill out the form that pops up.
4. You’ll receive an email confirmation within 24 hours.

Note: Airline change fees range from $150 – $300 USD. You’ll need to pay the difference whenever the flight’s cost exceeds your credit.

 

To delete your Hotels.com account:

1. Visit https://www.hotels.com/profile/signin.html.
2. Log in to your account.
3. Select the “Manage Your Account” option.
4. Visit the “Delete Your Account” tab.
5. Follow the on-screen directions to delete your account.

 

Company Information

Hotels.com (Expedia.com)

Address: 5400 LBJ Freeway | Suite 500 | Dallas, TX 75240

Phone: 1-888-734-8503